Submit a Problem

TrustDALE is unique in that we don’t just solve problems for consumers who use TrustDALE recommended companies, we will explore opportunities for resolution on your behalf with companies that are not on the TrustDALE.com website. This is a free service to consumers. We receive numerous requests for help every day and cannot guarantee we will get to every single one of them.

There are some areas that are beyond the scope of our work and we will be unable to assist you in these areas:

  1. HOA – Home Owners Association issues- A Homeowners' Association is run by a board of directors that is elected by homeowners to oversee the common assets of a property/area, manage its finances, run business affairs, enforce and set rules, and see to the maintenance and upkeep of the area. Many HOA’s hire a community management group but these groups are responsible for accounts receivables and other administrative services. The community group is bound by the by-laws of the HOA. Most HOA’s have a dispute resolution plan in place to solve issues. If you are having an issue ask to see their dispute resolution plan and then carefully follow the recommended action steps.
  2. Medical Malpractice- If you have an issue with a hospital, physician or other health services provider that relates to medical issues we suggest you seek the advice of an attorney.
  3. IRS and local tax issues- The Internal Revenue Service will only speak to you about your tax issues. They will not speak to a third party leaving us unable to help.
  4. Insurance issues- If you have a dispute with an insurance claim, here are some steps you can take:
    1. The range of options runs from trying to talk it out to taking it to court. To get the best possible outcome you should following a path of escalating action steps until a meeting of the minds is found.
    2. Review your policy: Carefully review your entire policy including the fine print for instructions, conditions, and terms of settlement. Many insurance companies have a procedure for how to dispute a claim. Be sure to follow the insurance company’s guidelines (if there are any) in order to reduce their ability to be difficult.
    3. Confirm your coverage: Double-checking the amount of your coverage is important because it will help you determine whether there is a point to moving forward with your dispute. For example, if your insurance company is only offering you $8,000 on a $13,000 loss and you only have $9,000 worth of coverage, there isn’t much you can do.
    4. Define the difference: You can’t have effective communication if you don’t know what the disagreement is about.
    5. Take notes: Keep a record of all calls including the name and title of each person you speak with. Ask for a conversation with a supervisor or manager.
    6. Consider hiring a third party independent insurance adjuster.
  5. Used Cars Purchases-If you have an issue with the purchase of your car, click here to find resources that may help you reach a resolution. When purchasing a vehicle buyer beware. We suggest you always take the car to a mechanic for a thorough review before ever signing an agreement to purchase. In Georgia when you purchase a car “as is” no matter what the dealership may say about that vehicle, you have very little recourse. To see your state’s laws pertaining to used vehicles, click here.
  6. Criminal or wrongful conviction-If you have been convicted your best option is to seek the help of a defense attorney.

If your problem is not in one of the categories in the list above please complete this form and we will respond to your submission.

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