Atlanta Business: Coolray Heating and Cooling


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(678) 269-6702
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A Message From Dale

The TrustDALE Certification process requires that a business must first pass my stringent 7-Point Investigative Review of reputation, price, quality, and customer service. That process is completed through detailed research and a personal company interview. I've given this business my highest recommendation. I believe that you, too, can feel confident placing your trust in their services.

About Coolray Heating and Cooling - Atlanta,

Since 1966, Coolray has been the air conditioning, heating and plumbing choice for homeowners.  They base their business principles on people helping people with honest, dependable service backed by their peace of mind warranties and guarantees ensuring your 100% satisfaction.  Their NATE-certified technicians perform above and beyond customer expectations on every job.  Coolray's goal is to become your go-to HVAC service provider for all of your air conditioning and heating needs.

Price

Coolray offers the best warranties and guaranties in the metro area. All of their technicians, sales people, call center associates and install crews are trained to the highest quality standards in the industry. All of their work is backed by their 100% satisfaction guarantee. Coolray's competitive pricing structure provides the best value to home owners in Atlanta.  Schedule your appointment online and save!!

Quality

Coolray sells only the finest equipment and offers industry leading guarantees to back up their workmanship. Every new Carrier System comes with a ten year parts and labor guarantee as well as their CoolCare Promise that they will make it right.

Customer Service

Coolray's 100% customer satisfaction promise means that they will keep working to resolve your issue or refund 100% of your money. They have live answer in our call center, 24/7.  Everyone who visits your home is a Coolray employee, they never use sub-contractors. Every employee is Trust Certified to be in your home. They complete full background checks and routine drug testing for all Coolray employees.  Coolray responds promptly to online inquiries and offer a 10% discount or repairs when you schedule your service online at Coolray.com

Business Contact Info

Products and Services:

Residential Air Conditioning, Heating Repair, Maintenance and Replacement

Business Location(s):

1787 Williams Drive

Marietta , GA 30066

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What is the TrustDALE Investigative Process & the Make it Right Guarantee?


7-Point Investigative Review

The TrustDale Investigative Process is completed through a personal interview with the business owner or representative, a completed application, public records search, and secret shopping. TrustDale disclaims any liability for any and all inadvertent inaccuracies.
  1. Price: The Company must price its main product or products competitively (unless there is a significant difference in the quality of the product). The Company must honor the price it advertises, and not use unavailable products to lure and trap customers into more expensive products.
  2. Verified Reputation & Customer Service: The performance of each company is continually and systematically reviewed for delivery of excellent customer service. This is achieved by conducting follow up surveys of customers who have contacted recommended service providers.
  3. What Would Cardwell Do: Dale Cardwell developed a proven standard of consumer fairness through thousands of real-world problem-solving experiences. This created the basis for “What Would Cardwell Do?” in regard to whether Dale would choose to personally do business with this Company.
  4. Governor’s Office of Consumer Affairs, Consumer Publications, FTC: Each Company is reviewed through the pertinent agencies and publications.
  5. Licensing, Professional Certification, Insurance and Bonding: Each Company is reviewed for proper professional credentialing.
  6. Lawsuit Search and Review: A review of the Company’s litigation history is completed to assure no history of unprofessional or illegal business practices.
  7. “Make it Right Guarantee”: The Company agrees to accept and abide by TrustDale’s Make it Right Guarantee.

Make it Right Guarantee

Certified businesses must agree in writing to accept and abide by the following:
  1. Customers have a right to extraordinary customer service.
  2. My current warranty and customer service are among the best available in the field.
  3. I ensure complete customer satisfaction, by offering the TrustDale Make It Right guarantee.
  4. The TrustDale Guarantee becomes valid when a customer contacts the vendor through TrustDale, or confirms his purchase on TrustDale.com within 24 hours of the transaction.
  5. The TrustDale Guarantee states that if the customer is dissatisfied with a product, repair or customer service, the customer will first employ the avenues of redress made available by the business’ customer service agreement. In the event that at the conclusion of the process the customer remains dissatisfied, he/she will have the right to take the grievance to TrustDale.
  6. I will allow TrustDale and an independent expert in the field to review the customer’s complaint. If upon conclusion of review, the independent expert and Dale agree that the customer’s position is justified, I agree to abide by the recommendation of TrustDale to Make It Right.
  7. Make It Right means the vendor will repair/replace the product as recommended by TrustDale, or will pay for the product to be repaired or replaced, or will reimburse the customer for the cost of the repair/product at a price up to, but not to exceed, the original price paid by the customer.