Atlanta Business: Archer Restoration Services


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(770) 872-4812
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A Message From Dale

The TrustDALE Certification process requires that a business must first pass my stringent 7-Point Investigative Review of reputation, price, quality, and customer service. That process is completed through detailed research and a personal company interview. I've given this business my highest recommendation. I believe that you, too, can feel confident placing your trust in their services.

About Archer Restoration Services - Atlanta,

Archer Restoration Services is a family owned business whose goal is to provide the best service in the industry.  They are a full serviced, licensed disaster restoration company with over 50 years of experience.  Their staff is courteous and professional and will treat you with the utmost respect.  They can repair and restore damage from water, fire and storms.  No job is too big or too small, open 24 hours a day 365 days a week to quickly respond to your emergency situations.  

Price

Archer Restoration Services' pricing structure is competitive and consistent with industry standards. What's more, they make it easy for customers by allowing you to pay by credit card in person or by phone. At Archer they also  offer the convenience of direct insurance billing, so that you are not burdened with dealing with the adjuster.  They understand the difficulty of the situation and honors that by often working with the customer to make their services as affordable as possible which may include discounts and (on a case by case needs basis) lowering prices.

Quality

It starts with being open 24 hours, seven days a week. Archer Restoration Services is "ever-ready" to respond to your home damage emergencies. What good is it if a company responds with untrained workers? Archer Restoration hires and maintains the best professionals available. Water mitigation, mold remediation, emergency home repair, cleaning and restoration; Archer is ready to work with your insurance company and with you - when you're left high and dry, or wet!

Customer Service

At Archer Restoration Services their professionals are informed, professional, courteous, drug-tested and background checked. Part of what sets Archer apart is the realization that when you need them, you are going through one of the most trying experiences of your life. Archer pledges to you to treat you with the dignity and respect you need throughout your entire experience. With the added peace of mind of the TrustDale Make It Right guarantee, you can't go wrong!

Business Contact Info

Products and Services:

Water removal, mold removal, home repair, emergency home restoration, and cleaning

Business Location(s):

3430 Novis Pointe

Acworth , GA 30101

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What is the TrustDALE Investigative Process & the Make it Right Guarantee?


7-Point Investigative Review

The TrustDale Investigative Process is completed through a personal interview with the business owner or representative, a completed application, public records search, and secret shopping. TrustDale disclaims any liability for any and all inadvertent inaccuracies.
  1. Price: The Company must price its main product or products competitively (unless there is a significant difference in the quality of the product). The Company must honor the price it advertises, and not use unavailable products to lure and trap customers into more expensive products.
  2. Verified Reputation & Customer Service: The performance of each company is continually and systematically reviewed for delivery of excellent customer service. This is achieved by conducting follow up surveys of customers who have contacted recommended service providers.
  3. What Would Cardwell Do: Dale Cardwell developed a proven standard of consumer fairness through thousands of real-world problem-solving experiences. This created the basis for “What Would Cardwell Do?” in regard to whether Dale would choose to personally do business with this Company.
  4. Governor’s Office of Consumer Affairs, Consumer Publications, FTC: Each Company is reviewed through the pertinent agencies and publications.
  5. Licensing, Professional Certification, Insurance and Bonding: Each Company is reviewed for proper professional credentialing.
  6. Lawsuit Search and Review: A review of the Company’s litigation history is completed to assure no history of unprofessional or illegal business practices.
  7. “Make it Right Guarantee”: The Company agrees to accept and abide by TrustDale’s Make it Right Guarantee.

Make it Right Guarantee

Certified businesses must agree in writing to accept and abide by the following:
  1. Customers have a right to extraordinary customer service.
  2. My current warranty and customer service are among the best available in the field.
  3. I ensure complete customer satisfaction, by offering the TrustDale Make It Right guarantee.
  4. The TrustDale Guarantee becomes valid when a customer contacts the vendor through TrustDale, or confirms his purchase on TrustDale.com within 24 hours of the transaction.
  5. The TrustDale Guarantee states that if the customer is dissatisfied with a product, repair or customer service, the customer will first employ the avenues of redress made available by the business’ customer service agreement. In the event that at the conclusion of the process the customer remains dissatisfied, he/she will have the right to take the grievance to TrustDale.
  6. I will allow TrustDale and an independent expert in the field to review the customer’s complaint. If upon conclusion of review, the independent expert and Dale agree that the customer’s position is justified, I agree to abide by the recommendation of TrustDale to Make It Right.
  7. Make It Right means the vendor will repair/replace the product as recommended by TrustDale, or will pay for the product to be repaired or replaced, or will reimburse the customer for the cost of the repair/product at a price up to, but not to exceed, the original price paid by the customer.