Georgia Business: Hair Instruments LLC

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(404) 445-2974
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The TrustDALE Certification process requires that a business must first pass my stringent 7-Point Investigative Review of reputation, price, quality, and customer service. That process is completed through detailed research and a personal company interview. I've given this business my highest recommendation. I believe that you, too, can feel confident placing your trust in their services.

About Hair Instruments LLC - Georgia,

Hair Instruments, LLC is a web-based company that is dedicated to creating New Instruments/Products for the Beauty Industry Professionals and their clients. They are committed to Creating Professional Grade Instruments/Products and services for all to enjoy around the world.


Upfront, competitive pricing is what Hair Instruments is all about.  Shipping costs are flat-rate at $5.99, and the product prices are listed with each product.  Their approach to pricing comes down to helping sustain the beauty industry while creating professional grade instruments and services for all to enjoy.


Hair Instruments signature shampoos and conditioners are infused with natural ingredients to leave your hair in the best shape of its life.  Perfect for all hair types, their shampoo includes pure peppermint, vanilla, and sandalwood for beautiful hair with luxurious shine.  Their conditioner is loaded with keratin and nourishing hair and skin conditioning agents also including pure peppermint, vanilla, and sandalwood oils for fragrance leaving your hair soft, shiny, and voluminous.  Hair Instruments offers Seamless Layers ™ shears and combs, used by the best salons in the industry. 

Customer Service

Hair Instruments president, Jim Shaw, is a beauty industry veteran and legend.  His success is due not just to his talents, but also his ability to create lasting relationships with all of his customers and clients.  Jim’s commitment to customer service shows through Hair Instruments’ rapid responses to questions and concerns.  Their products are also customer-focused, as they ONLY sell merchandise that Jim would use himself. 

Business Contact Info

Products and Services:

Hair care products including shampoo and conditioner, shears, brushes, and combs.

Business Location(s):

850 Haven Oaks Ct NE

Atlanta , GA 30342

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What is the TrustDALE Investigative Process & the Make it Right Guarantee?

7-Point Investigative Review

The TrustDale Investigative Process is completed through a personal interview with the business owner or representative, a completed application, public records search, and secret shopping. TrustDale disclaims any liability for any and all inadvertent inaccuracies.
  1. Price: The Company must price its main product or products competitively (unless there is a significant difference in the quality of the product). The Company must honor the price it advertises, and not use unavailable products to lure and trap customers into more expensive products.
  2. Verified Reputation & Customer Service: The performance of each company is continually and systematically reviewed for delivery of excellent customer service. This is achieved by conducting follow up surveys of customers who have contacted recommended service providers.
  3. What Would Cardwell Do: Dale Cardwell developed a proven standard of consumer fairness through thousands of real-world problem-solving experiences. This created the basis for “What Would Cardwell Do?” in regard to whether Dale would choose to personally do business with this Company.
  4. Governor’s Office of Consumer Affairs, Consumer Publications, FTC: Each Company is reviewed through the pertinent agencies and publications.
  5. Licensing, Professional Certification, Insurance and Bonding: Each Company is reviewed for proper professional credentialing.
  6. Lawsuit Search and Review: A review of the Company’s litigation history is completed to assure no history of unprofessional or illegal business practices.
  7. “Make it Right Guarantee”: The Company agrees to accept and abide by TrustDale’s Make it Right Guarantee.

Make it Right Guarantee

Certified businesses must agree in writing to accept and abide by the following:
  1. Customers have a right to extraordinary customer service.
  2. My current warranty and customer service are among the best available in the field.
  3. I ensure complete customer satisfaction, by offering the TrustDale Make It Right guarantee.
  4. The TrustDale Guarantee becomes valid when a customer contacts the vendor through TrustDale, or confirms his purchase on within 24 hours of the transaction.
  5. The TrustDale Guarantee states that if the customer is dissatisfied with a product, repair or customer service, the customer will first employ the avenues of redress made available by the business’ customer service agreement. In the event that at the conclusion of the process the customer remains dissatisfied, he/she will have the right to take the grievance to TrustDale.
  6. I will allow TrustDale and an independent expert in the field to review the customer’s complaint. If upon conclusion of review, the independent expert and Dale agree that the customer’s position is justified, I agree to abide by the recommendation of TrustDale to Make It Right.
  7. Make It Right means the vendor will repair/replace the product as recommended by TrustDale, or will pay for the product to be repaired or replaced, or will reimburse the customer for the cost of the repair/product at a price up to, but not to exceed, the original price paid by the customer.