Georgia Business: Custom Klimates


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(678) 710-9292
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The TrustDALE Certification process requires that a business must first pass my stringent 7-Point Investigative Review of reputation, price, quality, and customer service. That process is completed through detailed research and a personal company interview. I've given this business my highest recommendation. I believe that you, too, can feel confident placing your trust in their services.

About Custom Klimates - Georgia,

For over 40 years, Custom Klimates has serviced the heating and cooling needs of residents and business owners in and around Canton, Georgia. They strive for excellence and integrity with every job, whether it’s maintenance, service or installation of heating and cooling systems. Their employees are knowledgeable about the current standards and advancements in the industry so you can be confident in the service you receive from Custom Klimates.

Price

Custom Klimates offers comfort agreements that are affordable and boost your system’s efficiency year-round. A well-maintained system will perform longer with less breakdowns and failures in the future. All technicians are experienced and NATE certified.  Call Custom Klimates to schedule your free quote!!  Already have a quote call anyways, Custom Klimates offers competitive pricing and may even match your quote!

Quality

The experts at Custom Klimates never stop learning and understanding the latest technological advancements in the HVAC industry so that you have knowledgeable answers for any problem you experience with your heating and cooling equipment. They only use top quality products and brands, such as Bryant, Honeywell, Ecobee, Nest, and Aprilaire.  They offer many warranties; a 10 year Equipment factory warranty, 2 years labor warranty included, Lifetime craftsmanship and installation Warranty. 5 & 10 year extended labor warranty available on new equipment, and a 2 year warranty on replacement parts warranty. 

 

 

Customer Service

Custom Klimates will ethically and honestly provide their customers quality Heating and Cooling service with Integrity, while building lasting relationships with each one. Their customer service reputation has allowed them to continue growth within Georgia. Their commitment to each customer’s needs proves they want the best for your home’s heating and cooling system, which is why they offer a 100% satisfaction guarantee. Their technicians know the ins and outs of every HVAC product and the safety guidelines that go hand-in-hand with their operation. Custom Klimates technicians are experienced and NATE-certified  technicians that can service and install your equipment.

Business Contact Info

Products and Services:

HVAC Sales, Service, Installation, Preventive Maintenance

Business Location(s):

224 Brown Industrial Parkway
Suite 106

Canton , GA 30114

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What is the TrustDALE Investigative Process & the Make it Right Guarantee?


7-Point Investigative Review

The TrustDale Investigative Process is completed through a personal interview with the business owner or representative, a completed application, public records search, and secret shopping. TrustDale disclaims any liability for any and all inadvertent inaccuracies.
  1. Price: The Company must price its main product or products competitively (unless there is a significant difference in the quality of the product). The Company must honor the price it advertises, and not use unavailable products to lure and trap customers into more expensive products.
  2. Verified Reputation & Customer Service: The performance of each company is continually and systematically reviewed for delivery of excellent customer service. This is achieved by conducting follow up surveys of customers who have contacted recommended service providers.
  3. What Would Cardwell Do: Dale Cardwell developed a proven standard of consumer fairness through thousands of real-world problem-solving experiences. This created the basis for “What Would Cardwell Do?” in regard to whether Dale would choose to personally do business with this Company.
  4. Governor’s Office of Consumer Affairs, Consumer Publications, FTC: Each Company is reviewed through the pertinent agencies and publications.
  5. Licensing, Professional Certification, Insurance and Bonding: Each Company is reviewed for proper professional credentialing.
  6. Lawsuit Search and Review: A review of the Company’s litigation history is completed to assure no history of unprofessional or illegal business practices.
  7. “Make it Right Guarantee”: The Company agrees to accept and abide by TrustDale’s Make it Right Guarantee.

Make it Right Guarantee

Certified businesses must agree in writing to accept and abide by the following:
  1. Customers have a right to extraordinary customer service.
  2. My current warranty and customer service are among the best available in the field.
  3. I ensure complete customer satisfaction, by offering the TrustDale Make It Right guarantee.
  4. The TrustDale Guarantee becomes valid when a customer contacts the vendor through TrustDale, or confirms his purchase on TrustDale.com within 24 hours of the transaction.
  5. The TrustDale Guarantee states that if the customer is dissatisfied with a product, repair or customer service, the customer will first employ the avenues of redress made available by the business’ customer service agreement. In the event that at the conclusion of the process the customer remains dissatisfied, he/she will have the right to take the grievance to TrustDale.
  6. I will allow TrustDale and an independent expert in the field to review the customer’s complaint. If upon conclusion of review, the independent expert and Dale agree that the customer’s position is justified, I agree to abide by the recommendation of TrustDale to Make It Right.
  7. Make It Right means the vendor will repair/replace the product as recommended by TrustDale, or will pay for the product to be repaired or replaced, or will reimburse the customer for the cost of the repair/product at a price up to, but not to exceed, the original price paid by the customer.