TrustDale Customer Service Promise
1. TrustDale vendor/partners agree their customers have a right to extraordinary customer service.
2. Vendor/partners agree their current warranty and customer service are among the best available in the field.
3. Vendor/partners agree to go even further to ensure complete customer satisfaction, by offering the TrustDale make it right guarantee.
4. Vendor/partners agree the TrustDale guarantee becomes valid when customer confirms his purchase on www.TrustDale.com within 24 hours of transaction.
5. TrustDale guarantee states that if customer is dissatisfied with product, repair or customer service, the customer will employ the avenues of redress made available by vendor/partner’s superior customer service agreement. In the event that at the conclusion of the process customer remains dissatisfied, customer will have the right to take their grievance to TrustDale.
6. Vendor/partner agrees to allow TrustDale, and an independent expert in the field (chosen by mutual assent) to review the customer’s complaint. If upon conclusion of review, the independent expert and Dale agree that the customer’s position is justified, vendor/partner will agree to abide by the recommendation of TrustDale to make it right.
7. Make it right means vendor/partner will repair/replace the product as recommended by TrustDale, or will pay for the product to be repaired or replaced, or will reimburse the customer for the cost of the repair/product at a price up to but not to exceed the original price paid by the customer.
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