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The TrustDale Health “Pledge of Quality”*
All TrustDale Certified health and wellness providers must agree in writing to accept and abide by the following:
*Effective for 90 days from original date of purchase or service
- As a TrustDale certified provider, we agree that our patients/clients have a right to extraordinary service.
- Our credentials, standards and level of customer service are among the industry’s highest and we make staff readily available to address patient/client questions and concerns.
- In the event a patient/client remains dissatisfied and chooses to submit a complaint* regarding a business or customer service practice to TrustDale, we agree to proactively address the concern with the patient/client for the quickest resolution. However, due to doctor-patient privilege and privacy regulations for maintaining confidentiality, TrustDale will not mediate patient/client complaints.
- We agree that failure to comply with the TrustDale Pledge of Quality is grounds for removal from TrustDale and that the Pledge of Quality becomes valid when the patient/client contacts our business through a TrustDale referral, website, or confirms his/her purchase on TrustDale.com or TrustDaleHealth.com within 90 days of the original date of purchase or service.
*EXCLUSIONS: TrustDale will not accept questions or complaints related to treatment plans or clinical outcomes. TrustDale will only review complaints of a non-clinical nature related to general business operations or customer service and contact the provider for a response to the patient/client.