Frequently Asked Questions
- What is the difference between TrustDale and the other online business review sites?
There are three important differences. (1). TrustDale is totally FREE to search. There are NO memberships and NO fees. (2). Every TrustDale business has been objectively researched for reputation, price, quality and customer service. They must pass this stringent, 7-Point Investigative Process, in order to be invited to become a TrustDale certified and recommended business. (3). You as a consumer are protected by the TrustDale guarantee. If you have a problem with a company’s product or service, TrustDale will be your advocate to contact the business and see that they make it right. (See Make it Right Guarantee and Health Pledge of Quality for details.)
- What cities is TrustDale in? Will TrustDale continue to expand?
TrustDale is currently in Atlanta, GA; Chattanooga and Nashville, TN; and Tampa, FL. There are plans to expand into additional cities in the Southeast in the near future as consumer demand for TrustDale’s services and media continues to grow.
- How does the Make it Right Guarantee work?
Every TrustDale certified business offering general consumer services (excludes health and wellness providers) must agree to the Make it Right Guarantee (MIRG). The MIRG gives a customer who acts on a TrustDale recommendation maximum peace of mind in the event the business does not meet the promised standards for their product, service, or customer service. The customer must first employ the avenues of redress made available by the business’ customer service agreement. In the event at the conclusion of the process the customer remains dissatisfied, he/she has the right to take the grievance to TrustDale.
Upon receiving a written complaint, a TrustDale representative will contact the business and become the customer’s advocate to ask that the business follows through with the promised product or service. If necessary, the TrustDale team will investigate the problem. If the customer’s complaint is found to be legitimate, TrustDale will request that the business makes it right by repairing/replacing or reimbursing the customer for the cost at a price up to, but not to exceed, the original price paid by the customer.
- How does the Health Pledge of Quality work?
Every health and wellness provider must agree to the Health Pledge of Quality (POQ). The POQ gives a consumer who acts on a TrustDale recommendation in choosing a health or wellness provider peace of mind in the event that the provider does not meet the promised business or customer service standards*. The consumer must first employ the avenues of redress made available by contacting the provider. In the event the consumer remains dissatisfied with a business practice or customer service, he/she has the right to take the grievance to TrustDale for review.
Upon receiving a written complaint, a TrustDale representative will contact the provider and become the consumer’s advocate. If necessary, the TrustDale team will investigate the problem. If the consumer’s complaint is found to be legitimate, TrustDale will request that the provider lives up to the promised and expected business practice or customer service standards.
*EXCLUSIONS: TrustDale does not mediate nor make recommendations for resolving questions or complaints related to treatment plans or clinical outcomes, but will always defer to the treating clinician. In the event of an accusation of malpractice, TrustDale will defer to governing legal authorities.
- How do I file a complaint regarding a recommended business?
All complaints regarding TrustDale’s certified businesses must be submitted by completing the Make it Right Guarantee Form.
- How is a business selected to become TrustDale Certified?
A business owner can nominate his/her business or a customer can nominate a business by contacting TrustDale. The TrustDale team then begins a preliminary investigative process and contacts the business if the initial review indicates it is a good candidate. After meeting with the business owner or representative, the full 7-Point Investigation Process is completed. If the business passes the full review, the owner is offered the opportunity to become TrustDale Certified and join the TrustDale multi-media platform.
- What is TrustDale’s multi-media platform?
TrustDale is comprised of the free, online resource,TrustDale.com, where consumers can find the best, researched local businesses that have passed Dale’s 7-Point Investigative Process. TrustDale Radio and TrustDale TV are weekly broadcasts in multiple cities where Dale investigates and solves consumer problems, delivers researched solutions, and interviews industry experts for advice related to home, family, financial, business and health issues. TrustDale also actively promotes its services to consumers through social media, billboards, direct mail and print.
- How does the TrustDale team get paid?
Consumers can use TrustDale.com as a completely FREE resource with NO fees and NO membership necessary.
Businesses must first pass the TrustDale 7-Point Review to become TrustDale Certified and have the opportunity to become part of the TrustDale multi-media platform to promote their business. If they choose to advertise their TrustDale Certification, they pay a monthly fee for the right to use the TrustDale trademarks and to offset the cost of adverting on TV, radio, billboards, print and Internet. TrustDale lists the “best” in some categories regardless of their choosing to advertise. All must agree to the “Make it Right Guarantee” or “Health Pledge of Quality” depending on the type of business.