FAQs

  1. How does a business become TrustDale Certified?
    An owner can nominate his/her local business or a customer can nominate a business by contacting TrustDale. We meet with the owner to complete the application and begin the 7-Point Investigation Process.  Once the review is satisfactorily concluded, the business is offered the opportunity to become certified.
  2. What is the difference between TrustDale and other local online business review sites?
    There are three important differences between TrustDale.com and other review sites such as Angie’s List, Kudzu, Yelp, and others.

    1. TrustDale is FREE. There are NO memberships and NO fees.
    2. Every business has been objectively researched for reputation, price, quality and customer service. They must pass Dale’s stringent, 7-Point Investigative Process to become a certified and recommended business.
    3. Consumers are protected by the TrustDale guarantee. If you have a problem with a company’s product or service and the business refuses to assist you, TrustDale will become your consumer advocate to contact the business.
  3. How does the Make it Right Guarantee work?
    Every business (excluding health and wellness) agrees to the Make it Right Guarantee (MIRG). The MIRG gives a customer who acts on a TrustDale recommendation maximum peace of mind in the event the business does not meet the promised standards for their product or service. The customer must first address the issue with the business. If the customer remains dissatisfied, he/she can submit a written complaint to TrustDale for investigation.

    TrustDale will contact the business and become the consumer's advocate. If the complaint is found to be legitimate, TrustDale will request that the business makes it right by repairing/replacing or reimbursing the consumer for the cost at a price up to, but not to exceed, the original price paid for the product or service.
  4. How does the Health Pledge of Quality work?
    Every health and wellness provider agrees to the Health Pledge of Quality (POQ). The POQ gives a consumer who acts on a TrustDale recommendation peace of mind in the event that the provider does not meet the promised business standards for their product or service*.  The consumer must first address the issue with the provider. In the event the consumer remains dissatisfied, he/she can submit a written complaint to TrustDale for investigation.

    TrustDale will contact the provider and become the consumer’s advocate. If the complaint is found to be legitimate, TrustDale will request that the provider fulfill the promised standards for their product or service.

    *EXCLUSIONS: TrustDale does not mediate nor make recommendations for resolving questions or complaints related to treatment plans or clinical outcomes, but will always defer to the treating clinician. In the event of an accusation of malpractice, TrustDale will defer to governing legal authorities.

  5. How do I file a complaint regarding a recommended local business?
    All complaints regarding TrustDale’s certified businesses must be submitted by completing the Make it Right Guarantee Form.
  6. What is TrustDale’s multi-media platform?
    TrustDale.com is the free, online business review site for consumers. TrustDale Radio and TrustDale TV are broadcast in multiple cities where Dale investigates and solves consumer problems. Consumer services are also promoted through social media, billboards, direct mail, and print.
  7. What cities is TrustDale in?
    TrustDale currently reviews local businesses in Atlanta, GA, Nashville, TN and Tampa, FL. There are plans to expand into additional cities in the Southeast.
  8. How does the TrustDale team get paid?
    Consumers use TrustDale.com as a FREE local business review resource with NO fees and NO memberships.

    Businesses who pass the 7-Point Review to become TrustDale Certified pay a fee for the right to use the TrustDale trademarks and to offset the cost of advertising on TV, radio, billboards, print, etc. TrustDale lists the “best” in some categories regardless of their choosing to advertise.