R.S. Andrews Heating and Air


Dale trusts this Business...

contact them today.

Call (770) 872-0300

Video Review

A Message From Dale

The TrustDALE Certification process requires that a business must first pass my stringent 7-Point Investigative Review of reputation, price, quality, and customer service. That process is completed through detailed research and a personal company interview. I've given this business my highest recommendation. I believe that you, too, can feel confident placing your trust in their services.

About R.S. Andrews Heating and Air

R.S. Andrews was established in 1968 to provide quality heating and air conditioning service.  Every technician is a trained professional, and is required to pass a background check and routine drug tests.  The company delivers 24/7 service with a quick response time for whatever need you have.

Price

No matter what you need, RS Andrews has you covered for a great price.  Technicians listen carefully to your concerns so that they can evaluate and diagnose the situation, then explain the solution in terms that you can understand.  They make sure that no repairs are done until you approve the work.  If you aren’t satisfied with the service they provided, your money will be refunded.  It’s as simple as that.  What’s more, Club Members receive discounts up to 20% on every service.

Quality

RS Andrews has been proudly serving Atlanta and the greater Atlanta area for almost 50 years.  A company simply cannot be in business that long without offering exceptional service.  There is no problem that they can’t fix, and their service technicians are highly experienced. Their team installs and services every major model and brand of air conditioners and heaters in the industry, and have an extensive amount of experience in fixing AC system components. Every single technician has gone through the rigorous North American Technical Excellence certification. This is the highest level of certification a heating and air technician can receive.

Customer Service

You cannot deny that RS Andrews stands behind their work, but they also make it a point to treat you and your home with respect.  If the technician is late, they always call ahead and let you know.  While at work, they are constantly aware of their surroundings and take every precaution to fully protect your home.  When the job is complete, they thoroughly clean the work area in order to leave your home as it was- if not better- than when they arrived. They take pride in always being able to help homeowners out of the toughest heating and air situations, and they want you to know that they are always just a phone call away when you have an HVAC emergency with 24/7 service!

Business Contact Info

Phone:

(770) 872-0300

Products and Services:

air conditioning maintenance, repair, and installation; Heating maintenance, repair, installation. 30-point heating system check, electrical tests

Locations:

R.S. Andrews Heating and Air

3617 Clearview Pkwy

Doraville, GA 30340

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What is the TRUSTDale Investigative Process & the Make it Right Guarantee?


7-Point Investigative Review

The TrustDale Investigative Process is completed through a personal interview with the business owner or representative, a completed application, public records search, and secret shopping. TrustDale disclaims any liability for any and all inadvertent inaccuracies.
  1. Price: The Company must price its main product or products competitively (unless there is a significant difference in the quality of the product). The Company must honor the price it advertises, and not use unavailable products to lure and trap customers into more expensive products.
  2. Verified Reputation & Customer Service: The performance of each company is continually and systematically reviewed for delivery of excellent customer service. This is achieved by conducting follow up surveys of customers who have contacted recommended service providers.
  3. What Would Cardwell Do: Dale Cardwell developed a proven standard of consumer fairness through thousands of real-world problem-solving experiences. This created the basis for “What Would Cardwell Do?” in regard to whether Dale would choose to personally do business with this Company.
  4. Governor’s Office of Consumer Affairs, Consumer Publications, FTC: Each Company is reviewed through the pertinent agencies and publications.
  5. Licensing, Professional Certification, Insurance and Bonding: Each Company is reviewed for proper professional credentialing.
  6. Lawsuit Search and Review: A review of the Company’s litigation history is completed to assure no history of unprofessional or illegal business practices.
  7. “Make it Right Guarantee”: The Company agrees to accept and abide by TrustDale’s Make it Right Guarantee.

Make it Right Guarantee

Certified businesses must agree in writing to accept and abide by the following:
  1. Customers have a right to extraordinary customer service.
  2. My current warranty and customer service are among the best available in the field.
  3. I ensure complete customer satisfaction, by offering the TrustDale Make It Right guarantee.
  4. The TrustDale Guarantee becomes valid when a customer contacts the vendor through TrustDale, or confirms his purchase on TrustDale.com within 24 hours of the transaction.
  5. The TrustDale Guarantee states that if the customer is dissatisfied with a product, repair or customer service, the customer will first employ the avenues of redress made available by the business’ customer service agreement. In the event that at the conclusion of the process the customer remains dissatisfied, he/she will have the right to take the grievance to TrustDale.
  6. I will allow TrustDale and an independent expert in the field to review the customer’s complaint. If upon conclusion of review, the independent expert and Dale agree that the customer’s position is justified, I agree to abide by the recommendation of TrustDale to Make It Right.
  7. Make It Right means the vendor will repair/replace the product as recommended by TrustDale, or will pay for the product to be repaired or replaced, or will reimburse the customer for the cost of the repair/product at a price up to, but not to exceed, the original price paid by the customer.