Glass Doctor


Dale trusts this Business...

contact them today.

Call (770) 450-6527

Video Review

A Message From Dale

The TrustDALE Certification process requires that a business must first pass my stringent 7-Point Investigative Review of reputation, price, quality, and customer service. That process is completed through detailed research and a personal company interview. I've given this business my highest recommendation. I believe that you, too, can feel confident placing your trust in their services.

About Glass Doctor

Glass Doctor has been providing glass replacement services in metro Atlanta for over 35 years.  They are the largest full-service glass company in Atlanta providing comprehensive glass solutions for residential, automotive and commercial applications.  Glass Doctor Specialists utilize a mobile glass shop on wheels to provide fast, friendly and professional services at your home or business, oftentimes the same day.

Price

Glass Doctor utilizes a unique Menu Price Guide that presents consistent up front pricing for Residential and Commercial flat glass.  Mention TrustDale and you will receive a free Advantage Plan which includes a 15% discount on our services as well as other benefits.  If you have fogged windows Glass Doctor can replace just the glass utilizing your frame saving the cost of window replacement.  For auto glass, Glass Doctor presents the best overall value to its customers.  They only utilize OEM quality glass and windshields are insured against breakage for 12 months with their exclusive G-12 breakage guarantee.

Quality

Glass Doctor backs all of its services with a lifetime warranty.  Most insulated glass units also come with a lifetime warranty against seal failure.  Glass Doctor is accredited by the Automotive Glass Safety Council (AGSC) and attests that it follows the ANSI Standards for safe auto glass replacement.  Only 10% of auto glass companies are accredited by the AGSC.  In addition to only using OE quality glass, they use the most expensive and highest performance urethanes assuring a safe drive-away time in less than 1 hour.

Customer Service

Glass Doctor follows a Code of Values which guide all associates in the areas of Respect, Integrity and Customer Service.  They strive to provide same day service as required as well as 24/7 emergency service for residential and commercial needs.  Their glass shop on wheels with a full inventory of glass provides Glass Doctor the ability to meet many needs with just one visit.

Business Contact Info

Phone:

(770) 450-6527

Locations:

Glass Doctor

4405 International Blvd

B-113

Norcross, GA 30093

Download Badge:

Is this your business? Just copy/paste this onto your site to show the world you're TrustDale Certified.

What is the TRUSTDale Investigative Process & the Make it Right Guarantee?


7-Point Investigative Review

The TrustDale Investigative Process is completed through a personal interview with the business owner or representative, a completed application, public records search, and secret shopping. TrustDale disclaims any liability for any and all inadvertent inaccuracies.
  1. Price: The Company must price its main product or products competitively (unless there is a significant difference in the quality of the product). The Company must honor the price it advertises, and not use unavailable products to lure and trap customers into more expensive products.
  2. Verified Reputation & Customer Service: The performance of each company is continually and systematically reviewed for delivery of excellent customer service. This is achieved by conducting follow up surveys of customers who have contacted recommended service providers.
  3. What Would Cardwell Do: Dale Cardwell developed a proven standard of consumer fairness through thousands of real-world problem-solving experiences. This created the basis for “What Would Cardwell Do?” in regard to whether Dale would choose to personally do business with this Company.
  4. Governor’s Office of Consumer Affairs, Consumer Publications, FTC: Each Company is reviewed through the pertinent agencies and publications.
  5. Licensing, Professional Certification, Insurance and Bonding: Each Company is reviewed for proper professional credentialing.
  6. Lawsuit Search and Review: A review of the Company’s litigation history is completed to assure no history of unprofessional or illegal business practices.
  7. “Make it Right Guarantee”: The Company agrees to accept and abide by TrustDale’s Make it Right Guarantee.

Make it Right Guarantee

Certified businesses must agree in writing to accept and abide by the following:
  1. Customers have a right to extraordinary customer service.
  2. My current warranty and customer service are among the best available in the field.
  3. I ensure complete customer satisfaction, by offering the TrustDale Make It Right guarantee.
  4. The TrustDale Guarantee becomes valid when a customer contacts the vendor through TrustDale, or confirms his purchase on TrustDale.com within 24 hours of the transaction.
  5. The TrustDale Guarantee states that if the customer is dissatisfied with a product, repair or customer service, the customer will first employ the avenues of redress made available by the business’ customer service agreement. In the event that at the conclusion of the process the customer remains dissatisfied, he/she will have the right to take the grievance to TrustDale.
  6. I will allow TrustDale and an independent expert in the field to review the customer’s complaint. If upon conclusion of review, the independent expert and Dale agree that the customer’s position is justified, I agree to abide by the recommendation of TrustDale to Make It Right.
  7. Make It Right means the vendor will repair/replace the product as recommended by TrustDale, or will pay for the product to be repaired or replaced, or will reimburse the customer for the cost of the repair/product at a price up to, but not to exceed, the original price paid by the customer.