Atlanta Business: Central Heating and Air Conditioning


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The TrustDALE Certification process requires that a business must first pass my stringent 7-Point Investigative Review of reputation, price, quality, and customer service. That process is completed through detailed research and a personal company interview. I've given this business my highest recommendation. I believe that you, too, can feel confident placing your trust in their services.

About Central Heating and Air Conditioning - Atlanta, Georgia

Central Heating and Air Conditioning has been a highly respected full service heating and air conditioning company serving Atlanta customers for over 69 years. As a company recognized for its training excellence, their technicians have the knowledge, skills, and resources to service their customers’ heating and cooling needs.  Central proudly offers repair services, energy-effect equipment installation, service agreements, BPI energy audits, and more. Central is also a Carrier Factory Authorized Dealer and services all brands.

Price

At Central Heating and Air, they strive to combine the integrity as well as the values of the past, along with the knowledge and expertise required to serve their customers in the future. They will present you with the most cost efficient solutions for your needs and your budget with fair and competitive pricing.  At Central, your satisfaction is the most important aspect of the job, and that’s why they back their work up with an honest satisfaction guarantee!

Quality

Central Heating and Air is a 2007 Carrier Presidents Award winner that employs technicians certified by the North American Technicians Excellence (NATE) as well as the National Comfort Institution (NCI).  Central is a Georgia Power Participation Contractor and a Certified Carrier 360° Energy Expert.  Technicians are respectful, highly trained, and drug free in order to administer the best possible service to you and your home.  A technician will test the equipment and offer straightforward, no-hassle repair or replacement recommendations.  Before any work is begun, Central offers a priced out estimate and secures your approval to ensure you will never find any hidden fees or surprises.   

Customer Service

Central Heating and Air realizes that their customers always have a choice: go to the competitor and buy their products or go straight to Central Heating and Air. They firmly believe in “free enterprise,” acknowledging that it is what created the United States.  For that reason, Central stands by their mantra “we are, and must remain, better than our competitors.” Central offers extensive warranties and a 100% money-back guarantee. If at any time during the first year of installation you are not 100% satisfied with the performance of the equipment, service, or even the staff, they will, within 30 days of your request, remove the system and cheerfully refund the entire amount of the contract.

Business Contact Info



Products and Services:

Full service air conditioning and heating repair, maintenance, and installation. Carrier Factory Authorized Dealer.


Business Location:

Central Heating and Air Conditioning

3575 McCall Pl

Atlanta , GA 30340


Locations Served:

Cherokee County, Cobb County, Dekalb County, Forsyth County, Fulton County, Gwinnett County, Hall County, Acworth, Alpharetta, Atlanta, Austell, Avondale Estates, Ball Ground, Buford, Canton, Chestnut Mountain, Clarkdale, Clarkston, Clermont, Cumming, Dacula, Decatur, Duluth, Ellenwood, Fairburn, Flowery Branch, Gainesville, Gillsville, Grayson, Holly Springs, Kennesaw, Lawrenceville, Lebanon, Lilburn, Lithonia, Lula, Mableton, Marietta, Murrayville, Nelson, Norcross, North Metro, Oakwood, Palmetto, Pine Lake, Powder Springs, Red Oak, Redan, Roswell, Scottdale, Smyrna, Snellville, Stone Mountain, Suwanee, Tucker, Union City, Waleska, Woodstock, Georgia


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What is the TrustDALE Investigative Process & the Make it Right Guarantee?


7-Point Investigative Review

The TrustDale Investigative Process is completed through a personal interview with the business owner or representative, a completed application, public records search, and secret shopping. TrustDale disclaims any liability for any and all inadvertent inaccuracies.
  1. Price: The Company must price its main product or products competitively (unless there is a significant difference in the quality of the product). The Company must honor the price it advertises, and not use unavailable products to lure and trap customers into more expensive products.
  2. Verified Reputation & Customer Service: The performance of each company is continually and systematically reviewed for delivery of excellent customer service. This is achieved by conducting follow up surveys of customers who have contacted recommended service providers.
  3. What Would Cardwell Do: Dale Cardwell developed a proven standard of consumer fairness through thousands of real-world problem-solving experiences. This created the basis for “What Would Cardwell Do?” in regard to whether Dale would choose to personally do business with this Company.
  4. Governor’s Office of Consumer Affairs, Consumer Publications, FTC: Each Company is reviewed through the pertinent agencies and publications.
  5. Licensing, Professional Certification, Insurance and Bonding: Each Company is reviewed for proper professional credentialing.
  6. Lawsuit Search and Review: A review of the Company’s litigation history is completed to assure no history of unprofessional or illegal business practices.
  7. “Make it Right Guarantee”: The Company agrees to accept and abide by TrustDale’s Make it Right Guarantee.

Make it Right Guarantee

Certified businesses must agree in writing to accept and abide by the following:
  1. Customers have a right to extraordinary customer service.
  2. My current warranty and customer service are among the best available in the field.
  3. I ensure complete customer satisfaction, by offering the TrustDale Make It Right guarantee.
  4. The TrustDale Guarantee becomes valid when a customer contacts the vendor through TrustDale, or confirms his purchase on TrustDale.com within 24 hours of the transaction.
  5. The TrustDale Guarantee states that if the customer is dissatisfied with a product, repair or customer service, the customer will first employ the avenues of redress made available by the business’ customer service agreement. In the event that at the conclusion of the process the customer remains dissatisfied, he/she will have the right to take the grievance to TrustDale.
  6. I will allow TrustDale and an independent expert in the field to review the customer’s complaint. If upon conclusion of review, the independent expert and Dale agree that the customer’s position is justified, I agree to abide by the recommendation of TrustDale to Make It Right.
  7. Make It Right means the vendor will repair/replace the product as recommended by TrustDale, or will pay for the product to be repaired or replaced, or will reimburse the customer for the cost of the repair/product at a price up to, but not to exceed, the original price paid by the customer.