50 Floor


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Video Review

A Message From Dale

The TrustDALE Certification process requires that a business must first pass my stringent 7-Point Investigative Review of reputation, price, quality, and customer service. That process is completed through detailed research and a personal company interview. I've given this business my highest recommendation. I believe that you, too, can feel confident placing your trust in their services.

About 50 Floor - Atlanta, Georgia

50 Floor is a unique shop-at-home flooring company in Atlanta, offering top quality products for your home.  Their customer sales associate comes to you, saving you trip time as well as allowing you to make your floor selection in the space it will be installed. 50 Floor only uses brand name manufacturers and distributors to ensure they are giving the best options for their customers’ flooring needs. 50 Floor offers a wide range of flooring options and colors for carpet, hardwood, wood, vinyl, and tile.

Price

50 Floor is able to leverage their huge buying power and low overhead to bring their customers the best prices on quality, name brand flooring. Their unique approach to turning your living room into a flooring showroom not only helps keep their overhead low, but also allows you to see the flooring products in your house and in your lighting. 50 Floor also only partners with companies who provide the best warranties in the industry, as well as offering their own one-year installation warranty and a price match guarantee.

Quality

When you make a flooring selection from 50 Floor, you can feel confident in knowing that it is a tried-and-true product. 50 Floor employs a research team that has spent countless hours seeking out the best quality products from top name manufacturers at the best possible price. Product consultants stay up to date on the latest flooring trends and innovations, so you never have to worry about receiving a product that is subpar to contemporary standards. Plus, most projects only take one day to complete, leaving you with a beautifully transformed space in a fraction of the time.

Customer Service

50 Floor is obsessed with having the best customer service in the business. They are a family owned company, and it shows from the moment you first talk to them. Their friendly staff aims to please. If your service does not meet or exceed industry standards, they will make it right as soon as possible. Their policy is to serve their customers in such a way that they will come back again and refer their friends and family!

Business Contact Info



Products and Services:

Sales and installation for carpet, hardwood, wood, vinyl, and tile flooring


Locations:

50 Floor

Atlanta , GA


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What is the TRUSTDale Investigative Process & the Make it Right Guarantee?


7-Point Investigative Review

The TrustDale Investigative Process is completed through a personal interview with the business owner or representative, a completed application, public records search, and secret shopping. TrustDale disclaims any liability for any and all inadvertent inaccuracies.
  1. Price: The Company must price its main product or products competitively (unless there is a significant difference in the quality of the product). The Company must honor the price it advertises, and not use unavailable products to lure and trap customers into more expensive products.
  2. Verified Reputation & Customer Service: The performance of each company is continually and systematically reviewed for delivery of excellent customer service. This is achieved by conducting follow up surveys of customers who have contacted recommended service providers.
  3. What Would Cardwell Do: Dale Cardwell developed a proven standard of consumer fairness through thousands of real-world problem-solving experiences. This created the basis for “What Would Cardwell Do?” in regard to whether Dale would choose to personally do business with this Company.
  4. Governor’s Office of Consumer Affairs, Consumer Publications, FTC: Each Company is reviewed through the pertinent agencies and publications.
  5. Licensing, Professional Certification, Insurance and Bonding: Each Company is reviewed for proper professional credentialing.
  6. Lawsuit Search and Review: A review of the Company’s litigation history is completed to assure no history of unprofessional or illegal business practices.
  7. “Make it Right Guarantee”: The Company agrees to accept and abide by TrustDale’s Make it Right Guarantee.

Make it Right Guarantee

Certified businesses must agree in writing to accept and abide by the following:
  1. Customers have a right to extraordinary customer service.
  2. My current warranty and customer service are among the best available in the field.
  3. I ensure complete customer satisfaction, by offering the TrustDale Make It Right guarantee.
  4. The TrustDale Guarantee becomes valid when a customer contacts the vendor through TrustDale, or confirms his purchase on TrustDale.com within 24 hours of the transaction.
  5. The TrustDale Guarantee states that if the customer is dissatisfied with a product, repair or customer service, the customer will first employ the avenues of redress made available by the business’ customer service agreement. In the event that at the conclusion of the process the customer remains dissatisfied, he/she will have the right to take the grievance to TrustDale.
  6. I will allow TrustDale and an independent expert in the field to review the customer’s complaint. If upon conclusion of review, the independent expert and Dale agree that the customer’s position is justified, I agree to abide by the recommendation of TrustDale to Make It Right.
  7. Make It Right means the vendor will repair/replace the product as recommended by TrustDale, or will pay for the product to be repaired or replaced, or will reimburse the customer for the cost of the repair/product at a price up to, but not to exceed, the original price paid by the customer.